Job Role Proficiency in Malayalam languages Handle customer inquiries via phone in a professional and courteous manner. Provide accurate information about products, services, and policies. Resolve customer complaints and issues efficiently and with empathy Maintain records of customer interactions and transactions. Follow communication scripts and standard operating procedures. Escalate unresolved issues to the appropriate department. Meet daily and monthly call targets and quality benchmarks. Requirements Experience of 0-2 years in a domestic call center Qualifications: Minimum graduate Proficiency in Malayalam languages; basic English communication skills. Prior experience in a call center or customer service role is an advantage. Good listening skills and patience. Ability to work in a fast-paced environment. Basic computer knowledge (MS Office, CRM tools)